
		Customer Care

		SMART
		VEVA

		Data Capture

		Enterprise Data Solutions

		Enterprise Reporting Solutions

		Internet Services

		Mailing Services

		Product Fulfillment

		Subscription Fulfillment

Customer Care

CDS Global Customer Care contact centers are located within all CDS Global operational sites. This redundancy allows the company to balance call volumes throughout all CDS Global centers to provide higher service levels to our clients. CDS Global contact centers handle 8.9 million calls each year and manage
2.4 million customer e-mail inquiries.

SMART

The CDS Global SMART Customer Service system consistently proves to be successful for CDS Global clients. The system, which uses Epiphany software to mine customers' personal data from the CDS Global fulfillment systems in real time, presents a viable opportunity for individual customer up-sells and cross-sells over the telephone.

VEVA
CDS Global call centers also use a Voice-Enabled Virtual Agent (VEVA). This Interactive Voice Response (IVR) system allows callers using touch-tone telephones to interact with a database to acquire or enter information all without the aid of a CSR.


			CDS Global clients are increasing customer satisfaction, depleting excess inventory and creating a viable venue for testing with SMART.

			In 2005, CDS Global provided customer service to 8.9 million inbound calling customers.