Gemini is automated to handle all basic Internet customer service transactions swiftly and capably. You'll find your customers can easily navigate your customized site to report any subscription issues or find the information they need.
Single-order customer care. Automated customer care transactions for single orders include:
Global account summaries view name and address on file, issue information, transactions yet to be applied, etc.
Change of address, e-mail address or password.
Proof-of-payment pages.
Permission center pages to update opt-in preferences.
Credit cancels.
Missed issues.
Gift customer care. Automated transactions for gift orders include:
Donor renewals and payments.
Donor review page for donors to view past orders.
Donee review page for donees to view whom gave the gift.
Other customer care features. Advanced features available include:
Smart renewals and smart payments for single orders.
Year-round renewals on single orders.
Step-ups on payments for single orders.
Controlled access to Web content based on subscriber status on the fulfillment system.
view name and address on file, issue information, transactions yet to be applied, etc.
