Solutions

CDS Global Customer Care contact centers are located within all CDS Global operational sites. This redundancy allows the company to balance call volumes throughout all CDS Global centers to provide higher service levels to our clients. CDS Global contact centers handle 8.9 million calls each year and manage 2.4 million customer e-mail inquiries.

The CDS Global Data Capture suite features a range of flexible image-based solutions, including lockbox services, exceptions processing and archival and retrievalall customized to your company's unique applications and requirements.

CDS Global Enterprise Data Solutions provides a host of customizable data solutions to increase revenues for our clients and to enhance their marketing strategies and customer loyalty. Enterprise Data Solutions clients extend into many industries and seek CDS Global to help target their most lucrative prospects and maximize business with existing customers.

While CDS Global stands alone in providing its clients top-of-the-line fulfillment systems, we also know that the key to circulation success is access to data. That's why CDS Global Enterprise Reporting Solutions provides clients with the industry's best circulation analysis and interactive reporting tools.

CDS Global will help you create a vital Internet customer touch point that retains and recruits new business, provides superior customer service and supports your brand.

Delivering printing satisfaction, CDS Global Mailing Services caters to the mailing and printing needs of clients. The full-service Lettershops in Tipton and Wilton, Iowa, provide clients with superior support for printing and mailing technology. From paper storage, merge/purge and sorting, to designing forms, laser and digital-color printing and inserting, the CDS Global Lettershops handle your projects from beginning to end.

CDS Global provides a complete outsourced solution to manage and execute customer relationships, regardless of how orders or submissions are placed, and to support your customers at every stage of the transaction.

Flexible technology, enthusiastic people and customized solutions for every clientthese are some of the reasons CDS Global has become the leader in the consumer fulfillment industry. Our tenured account management staff and powerful SERV system offer tools that will improve your business and impact your bottom line.

Whether your customers are controlled or paid, CDS Global easily manages your customer information in one integrated system. Variable demographic information helps define your target audience, and operating in our real-time database environment allows you to make changes and instantly see them reflected.