CDS Global call centers also use a Voice-Enabled Virtual Agent (VEVA). This Interactive Voice Response (IVR) system allows callers using touch-tone telephones to interact with a database to acquire or enter information all without the aid of a customer service representative. The system uses the latest in IVR technology to enhance customer service levels and provide an efficient customer tool for our clients.
VEVA has true voice recognition capabilities and can recognize many different phrases with similar meanings to process customers' common requests. The following features offer flexibility and benefits:
Changes-of-address (80 percent success rate).
Credit-card payments.
Credit cancels.
Subscription renewals.
Missed issues.
Damaged issues.
Check on payments status.
Check on renewals status.
Expire inquiries.
Claims paid.
Claims renewed.
Partnership cancels.
CDS Global clients are increasing customer satisfaction, depleting excess inventory and creating a viable venue for testing with SMART.
Epiphany software is used to mine personal data from the CDS Global fulfillment systems in real time for individual customer up-sells and cross-sells over the telephone.
all without the aid of a customer service representative. The system uses the latest in IVR technology to enhance customer service levels and provide an efficient customer tool for our clients.
